So now our connection has been lost, and we would like to set-inform as soon as possible. WestOffice-WO2-BZ.v4.3.28# rebootĭevice WestOffice-WO2: Connection Dropped A graceful shutdown through CLI is the preferred approach, so we would only recommend this in the worst-case scenario. You could also pull the PoE cable resulting in the AP to power cycle. We performed this task via CLI as we do not have a connection to the controller. To move forward with this upgrade, we need to connect the UAP back into the controller, so a reboot is required. We had been on-site for this particular project, but our HQ is roughly 5000 miles (8046 km) away, So flying over to hit a reset button can be a bit complicated. This procedure can work well for remote locations.
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We also reviewed other locations, and these UAP's have had this update already. We felt comfortable enough to try this release as it was marked Official. Why didn't the controller automatically detect this and update it? Interestingly enough, also included in this release is the UAP-AC-PRO. The controller automatically updated the USWs to this version. The Ubiquiti Unifi Release specifically includes these USW Switches. We noticed all our USW switches had been sitting on firmware version 5 of the Unifi firmware release, so we reviewed the release channel and found: UAP-USW-Firmware-5-43-36 So our process continues in this fashion. What we could find in the messages is that the unit was running out of memory. Interesting, so what is this looped response syswrapper: waiting for lock. Ok, we will push the reset through CLI, and we continue with set-default with these results: WestOffice-W02-BZ.v4.3.28# set-inform Start with a clean log and try to catch the action throughout the night. We started to review var/messages and found some strange messages in the log. | | | | \ || \ | | Ubiquiti Networks, Inc.Ī blank return! It took a few seconds to receive, but sure enough, every AP did the same thing. Running info command returned below information: It was possible to ping all of the disconnected UAPs, so we continued to login in via SSH. The following morning the majority of our APs had entered an error state of Disconnected. We proceeded with a physical reset and finished with additional programming without further issues. It will typically clear up unusual behavior. In our experience, a reset after adoption & update can work magic. When the APs were installed and connected to the controller, they all needed updates. So as we apply a simple hard restart on the affected units. We started to experience disconnect issues the following morning. This procedure gives us confirmation that all units are running smoothly with no issues. As with all of our projects, we stay on-site a minimum of 48 hours after installation and programming. Once the equipment was installed, updated, provisioned, and programming, we started our testing. Switch - USW ( USW-Pro-24-PoE) Firmware Version: 5.8
Also required, an IoT network and Guest Portal, which is pretty standard these days.Īccess Point - UAP ( UAP-AC-Pro) Firmware Version: 4.1
We used as much of the existing cabling as possible, and we installed only 300 meters of new cable.
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